If you have a concern about the mortgage business activities of BNQ Financial Corp, or of any mortgage agent or broker authorized to deal in mortgages on its behalf, we want to hear from you.
Complaints are received and handled by our designated Complaints Officer. Write to complaints@bnqfinancial.com, or to Complaints Officer, BNQ Financial Corp, Suite 105 - 1670 North Service Rd E, Oakville, Ontario L6H 7G3.
We will acknowledge your complaint within five business days. Where a complaint is made in writing, we will provide a written response setting out our proposed resolution within 30 calendar days.
If you are not satisfied with our proposed resolution, and you believe your complaint relates to a contravention of the Mortgage Brokerages, Lenders and Administrators Act, 2006 or its regulations, you may refer your complaint to the Chief Executive Officer of the Financial Services Regulatory Authority of Ontario at fsrao.ca, 416-250-7250, or 1-800-668-0128